2008 Survey Results
BeamOne has just completed its Customer Satisfaction Survey for 2008, and we have tabulated the results of that effort below.
In all, 20 questions were posed to our routine production and regularly scheduled testing customers. We submitted 157 total requests for response and received a return rate of 51%. Following are the scores for the major categories we queried, plus several customer comments which were included on the evaluation forms:
In general, as relates to my overall experience with BeamOne, I would rate the company:
98% rated BeamOne as Excellent or Very Good
Total responses to all 20 survey questions yield corporate-wide responses of:
97% rated BeamOne as Excellent or Very Good
General business scores:
97% rated BeamOne as Excellent or Very Good
Product handling scores:
96% rated BeamOne as Excellent or Very Good
Customer Service scores:
97% rated BeamOne as Excellent or Very Good
Quality Assurance scores:
96% rated BeamOne as Excellent or Very Good
Customer Comments: (3 comments noted for each U.S. service center)
Perhaps the nicest and most helpful people I have worked with as a supplier. Thanks!
Quality has used their technical expertise to help us achieve tight dose ranges through technical colaboration between our company and BeamOne. Many contract labs and contract service organizations are very guarded about how they do things, but the relative transparency by BeamOne has been very beneficial since is has helped us understand the process better, so that we could add our input to help achieve a very tight and reliable dose range.
My BeamOne Customer Service Manager is the best support/account manager I have ever worked with in the medical device industry. Her response time to requests and questions is amazing and she will do everything in her power to help the customer, including actually helping to perform sterilization runs. She makes me feel like I am her number one customer, and I am sure all of her customers feel that way. Her knowledge of ebeam processing is also very vast.
BeamOne is not only one of my most responsive suppliers but a true partner.
My company has been very satisfied with the customer service we receive from BeamOne. Everyone at the facility has been very helpful and responsive to any problems or questions that we might have. BeamOne is by far one of the best organizations that we have the pleasure to work with. Keep up the great work!
Customer service has been exceptional. As we were developing our sterilization conditions, BeamOne's Customer Service Manager helped us to evaluate options that would reduce the potential for issue, and reduce the overall cost of processing our product. This was done at no additional cost to us. I have been more than satisfied with the level of service we receive.
BeamOne's Quality Assurance Manager is extremely helpful and one of the most professional people I have the pleasure of dealing with.
The associates at BeamOne have become a valued asset to our ability to put products on the shelf in a timely manner to meet our customers' needs…it is a pleasure working with this group.
We have used BeamOne for many years and actually use all three U.S. facilities. We have been pleased with the service we receive from BeamOne and continue to look forward to using BeamOne in the future.